What are the Browser Requirements for the Platform?

The Day Ahead Web application supports the following web browsers (for best performance we recommend you use Chrome): 

  • Chrome latest release

  • Firefox latest release

  • Microsoft Edge

  • Internet Explorer 11

 

How do I get an user account?

If you are already a member of Nord Pool, please contact support@nordpoolgroup.com, for more information see this article.


How do User Setting work?

User settings are configured per computer and per browser, not per user. For information on how to configure your preferred time zone and decimal separator, please see this link.

 

Where do I find the Excel Templates for Order Entry?

The Excel templates are downloadable from the platform, click "download templates" in the bottom left corner. See this link for more information.


Which bid products are available?

In our Day Ahead auction in CWE we currently offer curve orders, block orders and exclusive group orders submitted directly in our web platform or uploaded via Excel sheets. 

  • Curve orders (also known as hourly orders) is described on our homepage here. One curve order is permitted per portfolio.
  • Block orders and profile blocks are described here. 50 block orders are permitted per portfolio.


When are Member Test results available?

Gate Closure Time in Member Test is the same as in Production, 10:00 CET and 22:00 CET. Results are available within 5 minutes.